Merchant Success Manager Intern

  • Ecomz
  • Jan 06, 2020
Intern Business Development Customer Service Information Technology Other Tech

Job Description

Ecomz.com is seeking a Merchant Success Manager Intern who will be working with a team of merchant success professionals and technical support specialists to enhance its advanced e-commerce management platform.

 

When and where?

Location: Beirut Digital District

Start Date: Immediate

Terms of hire : Internship (3-6 months); paid transportation

 

About the Internship

As a Merchant Success Manager Intern, you will have a hands-on experience in assisting a team of merchant success professionals and technical support specialists in a dynamic fast paced environment. You will also learn the fundamentals of online store setup (activations of payments, shipping, domains, ssl certificate)!

 

Responsibilities and Duties

  • Learn the fundamentals of ecommerce and online store setup from A to Z
  • Prepare, compile, and sort documents for data entry
  • Assist the merchant success team in maintaining relationships with clients by helping them providing support, information, and guidance
  • Prepare reports by collecting, analyzing, and summarizing information 
  • Assist in answering all related questions via phone, email or chat support and reply to community questions

 

Requirements 

  • Currently enrolled in a Bachelor’s degree program, or pursuing a career in computer science, technology, or a related field
  • Proficiency in Microsoft Excel
  • Strong attention to details in addition to excellent analytical skills
  • Ability to multitask and manage several projects at any given time
  • Self-motivation and a high sense of responsibility and punctuality
  • Fast keyboard typing speed for data entry and proficiency with technology
  • Excellent verbal and written communication skills in both the English and Arabic languages
  • Persistence in troubleshooting and reporting
  • Trustworthiness and confidentiality

 

About Ecomz 

Ecomz is a world class end-to-end ecommerce management platform that helps merchants sell and grow online. It is powered by advanced store builder capabilities that require no technical skills, a wide range of built-in store management applications, and new sales and distribution channels to maximize the merchant’s profitability and enhance their customer’s shopping experience.

Ecomz operates in more than 55 countries, serving more than 4,000 merchants helping them generate over $50M in sales. Named 2018 Top 5 B2B website by Seamless Conference, 2017 Top 10 Business by ArabNet, Ecomz has also been recognized by Google, Disrupt San Francisco (TechCrunch) and MIT Silicon Valley Program for its achievements and has been awarded by the 2018 Touch Innovation Program (TIP) and the BLC Bank’s 2018 Brilliant Lebanese Award (BLA).