IT Support

  • ZRE
  • BDD
  • Jul 18, 2019
Full time Information Technology Tech

Job Description

Job Summary: 

We are looking for an IT Support expert to provide internal support for employees and clients. Candidate should monitor and maintain the company systems and networks, install and configure hardware and software, and solve technical problems. The candidate will handle I.T equipment and perform hands-on technical maintenance tasks on servers, desktops, cables, printers, phones, etc. Candidate might also be required to test new products, run regular maintenance checks and keep up-to-date with information security issues.  

 

Job Duties & Responsibilities: 

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners 
  • Terminating, labeling, and testing network cables (Cat6, RG45, Socket) 
  • Monitoring and maintaining computer systems, networks, switches, wireless and firewalls 
  • Responding in a timely manner to IT service issues and requests 
  • Providing technical support across the company and clients either face-to-face or over the phone, to help set up systems or resolve issues 
  • Troubleshooting system and network problems, diagnosing and solving hardware or software faults 
  • Setting up accounts for new users and ensuring that they know how to log in and use the functions 
  • Repairing and replacing equipment as necessary 
  • Testing new technology and applications 
  • Prioritizing and managing many open cases at one time 
  • Managing stocks of equipment, consumables and other supplies 
  • Dealing with approved IT supplies 
  • Experience in different types of automation  

 

Qualifications: 

  • Bachelor degree in Computer Science, Software Engineering or IT 
  • 0 – 2 years of experience in a similar field  
  • Good knowledge of operating systems: Windows, MAC and Linux 

 

Requirements: 

  • Willingness to solve complicated problems and see projects through to completion 
  • Analytical skills to study problems and records and identify solutions 
  • An ability to stick to strict deadlines 
  • Ability to manage time and effectively prioritize numerous projects at one time 
  • Strong interpersonal communication and relationship-building skills 

 

Nice to have: 

  • Software Language: Bash, PowerShell, Python, JavaScript  
  • Hardware: Beagle and Arduino 
  • In-depth knowledge of hardware and software 
  • Up-to-date knowledge of the latest IT and software trends