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Customer Support

  • Beirut, Beirut, Lebanon
  • Monthly salary : 700 - 900 USD
  • Experience: <1 Years
  • Post date: Feb 22, 2021
  • Categories: Analyst , Customer Service , Information Technology , Quality Assurance
  • Employment type: Full-time employee

Job Description

Customer Service Representative Responsibilities:

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints, through the ticketing system
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Required Skills

itc computerengineer computerscience mssql teamwork customerrelationship customerexperience communication customersupport ticketing analytical

Company Profile

‘International Business Empowerment & Education’, Our small, agile and evolving end-to-end Performance advisory firm was founded by Rabee Fares, a passionate leadership & business advisor, leaves no stone unturned to research and study “Leadership in extreme contexts”, who teamed up with Nôra Berbery, founder of TWiLY, very keen consultant on marketing & brilliant gamification designer; extremely curious and always connecting dots to provide clarity, and with Noura Itani, an enthusiastic education developer, a compliance expert and disciplined Grants manager. Our IBEE enjoys its international sparks. We believe that individuals / leaders are always looking to make progress with the support of the catalyst, to do things better, boost performance while enjoying the journey. Family, Small & Medium businesses are too. Our approach, our torch, can be very practical, advancing by the day, where complementary skills you get through doing rather than a fixed process or set of theories, in other words. Working side-by-side, with our international partners, together with clients, we share knowledge and develop leadership skills as we help organizations perform better and make progress towards their goals, through practical and proven frameworks. Deep discussion is raised uncovering clarity for better sense-making & consequently wiser decision-making. People-Serving obsession is the driving force within our office. Any given day you can find us delving in to understand low-performance case studies; exploring extreme contexts and how outperform irrespectively; or occupied in an intense discussion on where to celebrate our quarterly achievements.

IBEE

BDD1288, Beirut Digital District, Beirut, Lebanon,

https://ibeeing.com

http://Rabee Fares

http://@Rabeefares

(961) 76726156

Apply for job
+961 1 66 09 41 bdd@beirutdigitaldistrict.com

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