Job Description

Aspire Software is looking for a Software Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What you day will look like:

· Front-line technical support:

Answer inbound calls to support department

Respond to incoming e-mails

Triage and escalate prioritize support tickets and calls.

Identify issues defined by clients

Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible

Accurately and thoroughly log client issues and follow up on any unresolved items to help identify issues with Software Products and provide detailed information on any reported issues to management

Keep abreast of Software Services and be able to effectively communicate with clients about these services

Help identify any potential current client sales through product enhancements and training opportunities

Attend all required department meetings and trainings

Participate in off-hours on-call rotation, approximately once per month

Requirements

Strong Customer service

Build sustainable relationships and trust with customer accounts through open and interactive communication

Ability to analyze data on the base level to identify issues and anomalies

Team player

Ability to pick up new concepts easily with initiative to learn and self-motivate

Ability to multi-task effectively

Assertive and able to resolve client issues with tact and diplomacy

Excellent communication skills required:

Verbally communicate clearly

Write clearly with excellent grammar and spelling, in style appropriate for business communication

Clarify problems or issues

Good listening skills

Professional and courteous

Positive attitude

Education and Experience

2+ Experience in Customer or Technical support and troubleshooting skills

Minimum educational level – college coursework or higher

Marine industry or Marina experience a plus

Apply for this job

Company Profile