Job Description

Key Responsibilities:
 🔹 Contact customers who are no longer interested in the company’s services to reverse their decision
 🔹 Make follow-up calls to see how customers like a product and whether it is working properly
 🔹 Document the outcome of each call in detail
 🔹 Escalate customers requesting additional help to the appropriate departments
 🔹 Identify problems and suggest viable solutions on the spot
 🔹 Play a critical role in identifying churn trends

Qualifications:
 🔹 BA/BS degree or equivalent
 🔹 Previous customer service or call center experience is preferable
 🔹 Ability to handle rejection and meet retention goals
 🔹 Excellent listening, negotiation, and presentation skills
 🔹 Strong verbal and written communication skills

📍 Location: Corniche El Naher, Holcom Building

If you're passionate about improving customer satisfaction and making a difference, we want to hear from you!

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