Job Description

We are seeking a dedicated Junior Customer Service Representative to join our dynamic team and play a vital role in delivering exceptional service to our growing Padelist community. This position offers an excellent opportunity for a customer service professional to develop their skills while contributing to our mission of providing outstanding support and fostering meaningful relationships with our members.

Key Responsibilities

Customer Excellence:

• Provide prompt, professional, and courteous assistance to customers through multiple channels including phone, email, and WhatsApp
• Address customer inquiries with accuracy and empathy, ensuring first-call resolution whenever possible
• Proactively identify customer needs and deliver solutions that exceed expectations
• Maintain detailed records of customer interactions and follow up to ensure satisfaction

Order and Booking Management

•  Assist customers with order placement, modifications, and returns through our online platform
• Manage court booking requests, schedule changes, and payment processing
• Coordinate with operations team to optimize booking schedules and facility utilization
• Maintain and update waiting lists, proactively contacting customers when slots become available
• Monitor session packages from purchase through completion, ensuring seamless customer experience

Community Engagement

• Build lasting relationships with The Padelist community members through personalized service
• Support community initiatives and events 
• Contribute to fostering a welcoming and inclusive environment for all skill levels

Operational Support

• Collaborate with retail and operations teams to resolve inventory and delivery inquiries
• Coordinate delivery schedules and communicate timings with customers
• Assist in developing and refining customer service procedures and best practices
• Provide valuable feedback to management regarding customer trends and improvement opportunities

Required Qualifications

Experience & Skills

• Minimum 2 years of proven customer service experience, preferably in sports, recreation, or hospitality
• Fluency in Arabic, French, and English (written and verbal)
• Exceptional communication and active listening skills
• Strong problem-solving abilities with attention to detail
• Excellent time management and organizational capabilities

Technical Competencies

• Proficiency with customer service software and CRM systems is a plus
• Comfortable navigating online booking platforms and e-commerce systems
• Basic computer skills including email, spreadsheets, and database management

Personal Attributes

• Genuine enthusiasm for sports and recreation, with interest in or knowledge of Padel
• Customer-first mindset with ability to remain calm under pressure
• Adaptability and resilience in a fast-paced environment
• Team player with collaborative approach
• Professional demeanor with strong work ethic

Working Conditions

• Full-time position with flexibility to work weekends and holidays as needed
• Opportunity for professional development and career advancement
• Supportive team environment with ongoing training and mentorship

Company Profile