Job Description

We are inviting you to join our team as a Technical Support Engineer. In this role, you will be responsible for investigating and resolving technical and system-related issues, ensuring reliable operations, and providing professional support to customers and internal teams. We are looking for a proactive, analytical, and motivated individual who enjoys troubleshooting, learning new technologies, and identifying opportunities for continuous improvement.

Key Responsibilities
• Investigate, troubleshoot, and resolve customer and system-related issues.
• Document incidents, investigations, troubleshooting steps, and resolutions accurately.
• Review alarms and reports proactively to identify and resolve potential issues.
• Collaborate with internal teams to resolve incidents efficiently.
• Identify recurring issues and recommend permanent fixes or automation opportunities.
• Communicate professionally with customers and internal teams through emails and meetings.
• Participate in after-hours support when business needs require.

Required Technical Skills
Candidates should have strong troubleshooting, analytical, and problem-solving skills, along with basic knowledge or experience in:
• MySQL queries, data verification, and basic database operations
• Linux administration and command-line operations
• Podman container management and troubleshooting
• Grafana dashboards and system monitoring
• TCP/IP, DNS, ports, and connectivity troubleshooting

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field
• 1-2 years of experience in Technical Support, System Support, or a similar role
• Strong investigative mindset and attention to detail
• Good written and spoken English
• Ability to write professional emails and technical documentation
• Self-motivated and eager to learn new technologies
• Creative thinker who can recommend improvements and reduce recurring incidents

Working Hours
• Monday to Friday
• Willingness to provide support outside normal working hours and night activities when required

Company Profile