Job Description

About the Role:

As a Customer Success Intern, you will work closely with the Customer Success team and gain hands-on experience in customer onboarding, support, platform configuration, and client relationship management.

You will be responsible for supporting the team in:

• Customer Onboarding & Training – Assist in guiding new customers through the setup of their domain, configuring features based on their operational needs, and supporting the delivery of hands-on training in both English and Arabic.
• Customer Support & Issue Resolution – Assist in handling client support tickets, investigating and reproducing reported issues in the development environment, escalating confirmed bugs or feature requests to the relevant team through Jira, and following up on issues until resolution.
• Domain Population – Support the team in understanding client requirements and populating and configuring their platform domain with the relevant features, spaces, and configurations based on their property type.
• Customer Health Monitoring – Assist in monitoring platform utilization and engagement and flagging any relevant observations to the Customer Success team.
• Database Management – Maintain and update internal databases to ensure client information is accurate and up to date.
• Client Relationship Management – Support the Customer Success team in day-to-day client communication and assist in collecting feedback regarding product features, pain points, and overall customer satisfaction.

Requirements:

• Recent graduate in Business, Marketing, Computer Science, or another related field.
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Good command of English and Arabic, both written and verbal.
• Ability to learn quickly, take initiative, and work collaboratively with the team.
• Basic familiarity with CRM software or ticketing tools is an advantage.
• Good time management skills and ability to meet deadlines.
• Genuine interest in technology, SaaS products, and customer experience.

This internship provides an opportunity to gain practical experience in Customer Success within a fast-growing PropTech company, working closely with clients and internal teams. The intern will be exposed to customer onboarding, product adoption, support, platform configuration, and client feedback, with the opportunity to develop their skills in a real business environment.

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