Job Description

Location: Hybrid

Employment Type: Full-Time

About the Role

We're looking for a Managed Services Engineer to join our team and deliver reliable, proactive IT support to our clients. You'll be a key hands-on resource for designing, deploying, and maintaining network infrastructure, while also contributing to cloud and systems administration work as our clients' environments evolve. This is a great fit for someone who's solid on networking fundamentals, comfortable owning tickets and projects end-to-end, and looking to grow into broader cloud and systems responsibilities.

What You'll Do

• Serve as a primary point of technical contact for managed services clients, providing Tier 2/3 support across network, systems, and infrastructure issues
• Design, configure, deploy, and maintain routers, switches, firewalls, and wireless infrastructure across client environments
• Monitor network health and performance using RMM and monitoring tools; proactively identify and resolve issues before they impact clients
• Troubleshoot and resolve escalated tickets related to LAN/WAN connectivity, VPNs, firewalls, and network security
• Support and maintain cloud and hybrid environments (e.g., Microsoft 365, Azure, virtualization platforms) as needed
• Participate in client onboarding, network assessments, and infrastructure upgrade projects
• Document network configurations, standard operating procedures, and client environments accurately and consistently
• Collaborate with the broader managed services team on escalations, projects, and process improvements
• Maintain strong client relationships through clear communication and responsive, professional service

Requirements

• 2-5 years of experience in a network engineering, network administration, or managed services role
• Valid CCNA certification (required)
• Strong hands-on experience with routing, switching, VLANs, firewalls, and VPN configuration
• Solid understanding of TCP/IP networking, DNS, DHCP, and general network troubleshooting
• Experience working within an MSP or client-facing IT support environment
• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to prioritize and manage multiple client environments and tickets simultaneously
• Valid driver's license and ability to travel to client sites as needed (hybrid role)

Nice to Have

• Experience with cloud and systems administration (Microsoft 365, Azure, AWS, virtualization platforms such as VMware or Hyper-V)
• Additional certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, Fortinet NSE, or similar
• Familiarity with RMM/PSA tools (e.g., ConnectWise, Datto, N-able, Kaseya)
• Experience with SD-WAN, network security monitoring, or endpoint management platforms
• Prior experience in a client-facing consulting or managed services capacity

What We Offer

• Competitive salary commensurate with experience
• Opportunities for professional development and certification support
• Hybrid work flexibility
• A collaborative team environment focused on technical growth

To apply, please submit your resume and a brief note on your networking and managed services experience to the following email: jtimani@atriasolutions.com with subject topic: MNOC26

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