Job Description

Job Summary

The Junior IT Support is responsible for providing day-to-day technical support to employees and assisting with the installation, configuration, troubleshooting, and maintenance of IT equipment and services.

The role requires good knowledge of Windows environments, Microsoft Office applications, computer hardware, printers, basic networking, structured cabling, Microsoft 365, access control, and wireless network environments.

The Junior IT Support will work under the supervision of the IT Manager/Senior IT Support and assist in maintaining reliable and efficient IT operations.

Key Responsibilities

1. PC & End-User Support

• Install and configure desktop computers and laptops.
• Install, configure, and troubleshoot Windows operating systems.
• Install and configure Microsoft Office and other required business applications.
• Configure user profiles, email accounts, and standard workstation settings.
• Perform basic hardware troubleshooting, including RAM, storage, monitors, keyboards, docking stations, and other peripherals.
• Prepare computers and IT equipment for new employees.
• Assist with employee onboarding and offboarding from an IT perspective.
• Perform basic preventive maintenance and regular checks of IT equipment.

2. Printers, Scanners & Peripheral Devices

• Install and configure local and network printers.
• Configure scanners and multifunction printers.
• Troubleshoot common printing, scanning, driver, connectivity, and hardware issues.
• Configure printer IP addresses and network connectivity.
• Assist users with other IT peripherals and meeting-room equipment.

3. Basic Networking

• Understand basic networking concepts, including:
  • TCP/IP
  • IP addresses
  • Subnets and subnet masks
  • Default gateways
  • DNS
  • DHCP
  • LAN/WLAN concepts
• Perform basic network troubleshooting using tools such as Ping, IPConfig, Tracert, and NSLookup.
• Identify basic network connectivity problems.
• Connect and test network devices.

4. Structured Cabling

• Perform basic Cat6 network cable installation and termination.
• Terminate Cat6 cables using RJ45 connectors.
• Assist with patch-panel and network-rack organization.
• Label and document network cables, ports, and connected devices.
• Maintain clean and organized network cabling.

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5. IT Operations & Support

• Respond to user support requests and IT tickets.
• Troubleshoot basic hardware, software, network, printing, and connectivity issues.
• Escalate complex technical issues to senior IT staff when necessary.
• Maintain accurate IT asset and inventory records.
• Document completed tasks, incidents, configurations, and technical solutions.
• Perform regular checks of IT equipment and infrastructure as assigned.
• Follow IT security policies, procedures, and best practices.

Required Technical Skills

The candidate should have basic knowledge or practical experience in:

• Windows 10/11 installation and configuration
• Microsoft Office installation and troubleshooting
• PC/laptop hardware troubleshooting
• Printers and scanners
• TCP/IP networking
• IP addressing and subnetting
• DHCP and DNS fundamentals
• LAN and Wi-Fi troubleshooting
• Cat6 cable termination and testing
• Microsoft 365
• Outlook, Teams, OneDrive, and SharePoint fundamentals
• IT asset management and documentation

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.
• 0–2 years of IT support experience or equivalent hands-on technical experience.
• Good troubleshooting and problem-solving skills.
• Good communication and customer-support skills.
• Ability to follow technical procedures and documentation.
• Ability and willingness to learn new technologies.
• Ability to work independently on basic tasks and escalate more complex issues appropriately.

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