Job Description

Company Overview:

B-Lectual is an IT company dealing with consultancy, training, and outsourcing of IT infrastrcutture...

Website: www.bllectual.com

Location: Beirut Digital District

IT Support Engineer:

1. Install and configure hardware and software for clients.
2. Troubleshoot technical issues for clients.
3. Maintain and update inventory of computer hardware and software.
4. Provide technical support to clients through phone, email, or in-person.
5. Maintain client computer systems and ensure security.
6. Train clients on new software and hardware.
7. Resolve network issues and ensure network security.
8. Manage backup and disaster recovery procedures.
9. Perform regular maintenance on computer systems.
10. Provide on-call support as needed.

IT Help Desk:

1. Respond to client inquiries through phone, email, or in-person.
2. Provide technical support for clients and resolve technical issues.
3. Maintain knowledge of hardware and software systems.
4. Document and track client requests.
5. Escalate technical issues to higher level support as needed.
6. Train clients on basic computer usage and software.
7. Ensure data security and privacy for clients.
8. Provide regular updates to clients on issue resolution status.
9. Perform basic troubleshooting for hardware and software issues.
10. Recommend hardware and software solutions to clients.

NW & Security Specialist:

1. Design and implement network security systems.
2. Monitor network security and identify potential threats.
3. Configure and manage firewalls, intrusion detection systems, and VPNs.
4. Perform regular security audits and risk assessments.
5. Respond to security incidents and implement security remediation plans.
6. Manage network access control systems.
7. Collaborate with other IT departments to ensure network security.
8. Provide security training to staff and clients.
9. Stay current on industry trends and new security technologies.
10. Develop and maintain security policies and procedures.

Majors Preferences: Computer Science, Computer Engineering

Other:

• This is a paid hybrid internship
• The internship will start during March

Company Profile