Job Description

Would you like to become part of the world’s most international company?
Would like to join Lebanon's Best Employer for 7 consecutive years?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to DHL Express Lebanon, and join our team of Motivated People; our Insanely Customer Centric Culture and become a Certified International Specialist!

JOB PURPOSE

The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensures that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.

MAIN TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
• Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenue
• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from Managers
• Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance.
• Ensure that all customer details/requirements are captured accurately onto the relevant systems
• Position requires flexibility. This position requires that should the need arise, you will be assigned to another service point locations as and when operational requirements dictates

YOUR PROFILE

• Have Bachelor’s Degree or equivalent
• Have previous experience in a Customer Service
• Customer Centric
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Ability to work in fast paced environment
• Fluent in English and Arabic
• Ability to cover different shifts(including night shift) /weekends/public holidays

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues

Required Skills

Company Profile