Job Description

the System Integration Account Manager must be able to relocate.

• Duties & Responsibilities:

Sales Responsibilities:

• Develop and expand a portfolio of corporate clients through continuous prospecting, visits, and calls leading to funnel generation into the CRM system.
• Identify and resolve Customers’ inquiries and recommend SHELT’s best Offerings within their budgets & technical requirements.
• Persistently engage with clients throughout the sales cycle until successful closure.
• Ensure the achievement of agreed-upon sales targets and outcomes within the timeline.
• Maintain the accuracy and integrity of the CRM system by creating new opportunities for existing and new customers, keeping all opportunities updated throughout the sales cycle.
• Update the Management on a weekly basis with reports on customer needs, problems, interests, competitive activities, and potential for new products and services; Participate in the weekly, monthly, and quarterly sales and funnel metrics review meetings.
• Maintain a high level of funnel hygiene and submit sales pipelines on time.
• Prepare all the quotations and tender documents and follow up on the deadlines for submissions.
• Negotiate the quotations, tenders, and contract terms to meet both client and company needs within the allocated authority limits maximizing the margins for each deal.
• Create a sales order to provide them to the customers.
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Develop a good and strong sales market for our business partners.
• Attend Vendors’ training, Webinars, and conferences.
• Accomplish new certifications and develop sales & technical know-how.
• Ad-Hoc Assignments / Reports as per the management requests.

Pre-sales & Technical Coordination responsibilities:

• Collect and communicate customers’ needs with the Presales and Technical team to deliver the best client-focused solutions based on their inquiries.
• Attend meetings with the Presales and Technical team to present the value proposition of designed solutions to customers.
• Remain up to date with market trends and competitors’ activities.

 

After Sales Responsibilities:

• Manage and follow up on order deliveries through business partners.
• Act as a point of contact for customers and resolve emerging issues always ensuring customer satisfaction.
• Ensure the timely and successful delivery of our solutions. 
• Follow up with customers with overdue payments.

Position Expectation:

This position requires a dynamic individual who can effectively manage various aspects of the sales process, from prospecting and engaging corporate clients to achieving sales targets within specified timelines. Key responsibilities include:

1. Sales Development:
   • Build and expand a portfolio of corporate clients through proactive prospecting and client engagement.
   • Recommend suitable solutions based on client needs and budget constraints.
2. CRM Management:
   • Maintain accuracy and integrity of CRM records by updating opportunities and customer interactions.
   • Provide regular reports on customer needs, competitive activities, and sales metrics to management.
3. Documentation and Tender Management:
   • Prepare quotations and tender documents, ensuring timely submissions and negotiating terms to meet both client and company requirements.
4. Technical Coordination:
   • Collaborate with pre-sales and technical teams to understand customer requirements and present tailored solutions.
5. After Sales Support:
   • Manage order deliveries and act as the main point of contact for resolving customer issues, ensuring high satisfaction levels.
6. Professional Development:
   • Stay updated on industry trends and enhance technical knowledge through training and certifications.

• Skills and Qualifications:
• Degree in Computer Science, Engineering, or a related field
• Cisco certification and experience is a plus.
• years of related experience in the IT/networking industry in Nigeria.
• Enterprise / Commercial Sector experience in Nigeria is preferable.
• Fluent in English (speaking, reading, writing)