Job Description

Aspire Software is looking for Technical Product Support Agent to join our team in Lebanon !

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What Your Day Will Look Like:

Provide technical support to customers and colleagues in professional services.

Manage product defects queue and ensure timely resolution.

Contribute to the knowledge base with documentation and troubleshooting guides.

Review and maintain product and technical documentation.

Closely collaborate with Product Management and Development teams.

Ensure high-quality service for our customers and adherence to SLA

Requirements

At least a BS or BA

Previous experience in Product Support

Strong computer knowledge, analytical thinking, and troubleshooting skills

Excellent communication and problem-solving skills

The desire and ability to learn quickly and work within a complex and challenging technical environment

An attention to detail and a desire to deliver high-quality work

Team player

Motivated to learn, develop, and grow

Working proficiency in English, both written and verbal.

Additional languages advantageous

Mandatory knowledge or experience in the following:

Windows Application Server Environments

MS SQL Server, MS SQL Reporting Services and Web Services, SQL

Network devices, protocols and topologies, security concepts, products and practices

Nice to have knowledge or experience in the following:

Process Historian (Aveva OSIsoft PI)

Continuous process industries

Microsoft IIS Administration

Microsoft Azure products and services: Azure Data Explorer (ADX), Azure Functions, IoT Hub, KQL

Company Profile