Job Description

What your day will look like:

•Respond to incoming support e-mails and calls

•Make outgoing support calls to identify and document issues defined by clients

•Research, diagnose, and resolve client issues, striving for first-call resolution whenever possible

•Accurately and thoroughly log client issues and follow up on any unresolved items to help identify bugs within Dockmaster Software Products and provide detailed information on any reported issues to management

•Keep abreast of DockMaster Software Services and be able to effectively communicate with clients about these services

•Help identify any potential current client upsells through product enhancements and training opportunities

•Participate in paid off-hours on-call rotation approximately 2 times per Quarter

Qualifications:

•Complete understanding of GAAP accounting principles, including Accounts Receivable, Accounts Payable, General Ledger, Reconciliations

•Technical proficiency with business ERP management software accounting functions

•Database management using SQL, Pick, or jBase - ability to research and identify problems using data

•Ability to analyze data on the base level to identify issues and anomalies

•Ability to pick up new concepts easily with initiative to learn and self-motivate

•Assertive and able to resolve client issues with tact and diplomacy

•Excellent English communication skills required, written and spoken – essential

•Good listening skills, and ability to clarify problems or issues

•Team Player willing to actively learn DockMaster Software it's specific use cases in the marina industry

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