Job Description

Hiring Company: Ecomz

About the Company:

Ecomz is an award-winning ecommerce platform that allows merchants to create their dream store, manage it like a pro, grow it better and faster. It is the only solution that offers the ultimate shopping experience to customers thanks to an AI recommendation engine, a suite of advanced marketing apps, and innovative multi-channel capabilities.

https://www.ecomz.com/

About the Training:

As a Merchant Success Executive Trainee, you will have hands-on experience in assisting a team of merchant success professionals and technical support specialists in a dynamic fast-paced environment. You will also learn the fundamentals of online store setup (activations of payments, shipping, domains, SSL certificate)!

Responsibilities and Duties:

• Learn the fundamentals of ecommerce and online store setup from A to Z
• Prepare, compile, and sort documents for data entry
• Assist the merchant success team in maintaining relationships with clients by helping them providing support, information, and guidance
• Prepare reports by collecting, analyzing, and summarizing information 
• Assist in answering all related questions via phone, email, or chat support and reply to community questions

Requirements: 

• Bachelor’s degree program in a technical field
• Proficiency in Microsoft Excel
• Strong attention to details in addition to excellent analytical skills
• Ability to multitask and manage several projects at any given time
• Self-motivation and a high sense of responsibility and punctuality
• Fast keyboard typing speed for data entry and proficiency with technology
• Excellent verbal and written communication skills in both the English and Arabic languages
• Persistence in troubleshooting and reporting
• Trustworthiness and confidentiality

Company Profile