The Senior Technical Support Engineer provides the first level technical support, engaging customers through emails, phone calls, remote support sessions, and chats. A senior customer support engineer works with customers to troubleshoot issues, identify sources of problems, offer solutions, and escalates the appropriate teams' problems. The candidate will manage multiple projects, mentor junior-level engineers, and assists in process improvements.
Essential Experience and Skills:
Compensation in fresh USD
Siren Analytics is a joint venture between CME and Siren Associates Ltd. Together, we’re disrupting the normal order of things. CME is a multinational company providing digital services for Fortune 1000 companies. They have broken down barriers between technologies and sectors, providing end-to-end, hardware-to-software engineering solutions across a range of industries. We’re combining this unique breadth of capabilities with the knowledge, skill-set, and expertise of Siren Associates, who have been driving change management processes and reshaping senior-level decision-making in the public sector across the Middle East for over a decade. Recognizing the potential for data analytics and digitization to transform the nature of public sector change management, we’ve teamed up. We are committed to embracing complexity and challenging orthodoxy to solve the unprecedented challenges the world faces today. Merging the disruptive power of technology with a deep understanding of political economy, we’re willing to take calculated risks when it means putting the leading technologies of today into the hands of tomorrows leaders. Based out of Beirut, we see the wealth of technology expertise in Lebanon not just as an economic competitive advantage, but as a public good that can be engaged in meaningful missions and contribute to improved prosperity in Lebanon, the Middle East, and around the world. We provide clients with an accurate understanding that helps them make powerful decisions. Working collaboratively with public and private sector partners, we produce data intelligence that helps decision makers better understand root causes, manage risk, and reach their goals. We focus on building bespoke and sustainable tools, either acting as an inhouse team or training existing personnel. Website https://www.sirenanalytics.com/ Industry Information Technology & Services Specialties Digital Technology, Software Development, Policy Briefs, Public Sector, MENA, Middle East, Political Economy, Public Sector Governance Reform, Supply Chain Management, Justice & Security, and Government to Citizen E-Services