RESPONSIBILITIES
Participation in ToIP/Visio evolution and transformation projects
Business needs analysis in technical projects context – Functional requirements and technical specifications document realization
Technical Service requests implementation – Configuration modification and expertise requests management
Level 3 Support on ToIP and Visio incidents – Users support
MISSIONS/ACTIVITIES
Participation to Unified Communications Tranformation project :
Migration from Cisco on-premises solution to Microsoft Teams and eco-system
Migration from local PSTN access to regional SIP hub
Devices policy and catalog definition
Technical Architectures design, HLD and LLD realization – Migration strategy definition
Migration or operation plan definition, validation and coordination
Documentation realization and updates
Maintenance in operational conditions (MRO) of ToIP/Visio infrastructures – Obsolescence, capacity and vulnerabilities management
Configuration Audit and Continuous Improvement Plan management
Incidents and problems management : technical analysis, coordination in incident resolution, RCA
Change management, coordination and technical requests management
TECHNICAL ENVIRONMENT
ToIP, Call Center and Visio : Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco CUCM v12, CUC, CUAC, UCCX, SME, CMS, Telepresence, Expressway, Gateway, Jabber
LAN/WIFI (Switching/Routing/Segmentation) : Cisco, Cisco ACI, Meraki…
WAN and Optimization : SD-WAN VeloCloud, Riverbed
Filtering/VPN/IPS : Palo Alto, Checkpoint, Fortinet
User and Server Proxy :Zcaler ZIA, Bluecoat …
Remote Access : Zscaler ZPA, Pulse Secure, Checkpoint, …
Performance and CDN : Netscout, Zscaler ZDX…
CMA CGM, headed by Rodolphe Saadé, is a leading worldwide shipping group. Its 509 vessels call more than 420 ports in the world on 5 continents. In 2017, they carried nearly 19 million TEUs (twenty-foot equivalent units). With a presence in 160 countries and through its 755 agencies network, the Group employs 110,000 people worldwide, including 2,400 in its headquarters in Marseilles. CMA CGM Digital Centre is part of the Digital Department which includes Digital Office, Data and Digital Factory. Digital core team is based in Marseilles with Regional Project Managers located in North & South America, Asia and Africa. CMA CGM Digital Centre mission statement is to create a unifying digital vision and to help rethink and design products and processes for the digital age. This mission is achieved by leveraging the latest technology trends; sourcing best practices from other industries; teaming up with CMA CGM key business departments: Lines, Commercial & Agency Network, Supply Chain & Logistics, Intermodal, Operations and ships; enabling Digital Factory & IT as key partners for execution and realization of projects.