Job Description

The Patient Services Representative will play a vital role at myteem, handling a diverse range of tasks including inbound and outbound calls with patients, preparing charts by obtaining their medical information, and providing assistance by answering questions and addressing concerns.

Essential Functions

1. Inbound and Outbound Communication: Engage with patients via phone calls in a professional and empathetic manner. Handle inbound inquiries regarding medical services, appointments, and general queries. Make outbound calls to patients for appointment scheduling, reminders and follow ups. This might also include rerouting calls within the practice.
2. Patient Support: Provide exceptional customer service by addressing patients' questions, concerns, and requests promptly and accurately. Assist patients with scheduling, rescheduling and canceling appointments.
3. Back Office Support: Manage all incoming faxes and text messages and ensure all data is entered in the required system.
4. Data Entry and Record Keeping: Maintain accurate records of patient interactions, including detailed notes of conversations and actions taken. Enter data into electronic systems with precision and attention to detail. This includes insurance information, patient records, and referral requests.
5. Chart Preparation: Collect and organize patients' medical information to prepare accurate and up-to-date charts. Ensure all necessary documentation is obtained and properly recorded.
6. Other duties as assigned.

Competencies

• Excellent communication skills, both verbal and written, with the ability to interact compassionately with patients.
• Friendliness, empathy, and professionalism while handling both written and spoken communications with patients and clinic staff.
• Strong problem solving skills and ability to work independently.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills, including data entry programs (excel, google sheets, etc).
• Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information security.
• Prior experience in a healthcare setting or customer service role is preferred, but not required. Training will be provided for the right candidate. 

Required Skills

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