Job Description

The Spanish-Speaking Surgical Coordinator plays a crucial role in coordinating all aspects of surgical procedures within a medical facility. This position is responsible for managing the surgical scheduling process, from initial patient contact to post-operative care. The Surgical Coordinator must possess excellent organizational and communication skills, as well as proficiency in relevant software systems. This role operates within a professional medical office environment and requires both desk-bound and active engagement with patients and colleagues.

Essential Functions

1. Serve as a point of contact for all surgical patients, handling inquiries and communication between the spanish-speaking patients, our doctors, and the surgical facilities we collaborate with.
2. Meet with patients in the practice (remotely) to schedule and discuss the doctor’s surgical plans. This includes completing all consents, pre-and post-surgery medication orders and upselling surgical options, if applicable.
3. Work with respective surgical facilities to secure surgical time and ensure necessary administrative clearance is obtained in sync with facility deadlines.
4. Work with the patient's insurance company to obtain all necessary documents and authorization for payment. 
5. Work directly with the patients, answering questions, following-up on necessary paperwork and clearances, confirming the schedules and determining and collecting payment.
6. Produce and accurately complete the patient's surgical chart ensuring all testing, clearances, surgical options and other paperwork is completed.
7. Collecting payments and sending patients prescriptions to their pharmacies.
8. Other duties as assigned.

Competencies

• Full professional proficiency in both Spanish and English.
• Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with patients and colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills, including data entry and experience with electronic medical records systems.
• Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information security.
• Prior experience in a healthcare setting or customer service role is preferred, but not required. Training will be provided for the right candidate.

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