Job Description

Role description:

As an RPA Analyst Developer, your primary responsibility is to help our customers develop bots and propose the best practices to create streamlined workflows. You will be responsible for surveying and understanding the client's need, designing an appropriate solution, and implementing it. It is also essential for a development consultant to have analysis and problem-solving skills to collaborate with the client to solve complex problems. Assist with implementing suggested plans and strategies. Oversee and examine new strategy progress and development. Educate, lead, and supervise business development team members to ensure the project's achievement.

Responsibilities:

● Hold meetings with customers to discover the functional requirements for bots, define the scope, and make the effort estimation.

● Design and develop bots according to customers' requirements and timelines.

● Support customers in the bots creation process, including answering technical questions, recommending best practices, and suggesting alternative workflows to meet customer needs.

● Troubleshooting issues and managing escalation to Product team.

● Suggest improvements and new features for the suite of products.

● Record and document all the information managed with the customer on confluence.

Requirements:

● At least four years of experience in customer technical/development support positions.

● A minimum of 2+ years of experience in RPA is mandatory.

● Intermediate knowledge of JavaScript/Python is mandatory.

● Strong Technical troubleshooting background.

● Previous experience providing support or developing custom solutions under customers' requirements.

● Ability to adopt a systematic approach towards identifying and then solving a problem.

Soft Skills:

● Strong client-facing and communication skills

● Responsible, responsive, proactive, willing to help, and ready to resolve issues.

● Conflict resolution skill

● Strong analysis skills

● Ability to learn new technologies

● Ability to multitask and prioritize between competing activities

● Responsible and self-motivated

Company Profile