Job Description

Our client specializes in guiding organizations across both private and public sectors on their transformative path to the cloud, leveraging their cutting-edge Sovereign Multi-Cloud for Business Platform. Renowned as leaders in the design, supervision of construction, and operation of Data Centers throughout the MENA and GCC regions, they actively contribute to fostering innovation and operational efficiency. With a focus on strategic IT transformation, the company aligns closely with client objectives, providing invaluable support in effective planning, seamless implementation, and proficient management of IT infrastructure.

Scope Of Work:

The Senior System Engineer provides high level technical expertise in cloud solutions to our Cloud clients and uses his knowledge to perform cloud services onboarding and support activities. He/she should have a clear understanding of the value that monitoring technologies impart when properly instructed to observe our most valued business assets, having an in-depth knowledge in the monitoring discipline.

He/she should perform cloud monitoring activities in addition to cloud usage reporting and capacity

monitoring. Is required to participate and provide support in the planning and engineering of our client Group’s cloud computing infrastructure and services.

Duties and Responsibilities:

• Perform environment provisioning and migration in line with the awarded proposal including testing and handover.
• Follow up, schedule and perform testing activities with existing tenants for Backup, Disaster Recovery services and others.
• Perform Cloud Usage reporting activities to include:
• Third party usage reporting (MS SPLA, Commvault, Azure Stack, etc.).
• Cloud Capacity planning, actual versus proposed, etc.
• Cloud usage monitoring
• Implement IT Transformation & Workload Migration Projects; such as: IT disaster recovery, Business continuity Planning, IT Strategy, transformation, cloud infrastructure etc…, while following best practices in Industry Standards.
• Able to gather and collect needed information and perform current state assessment of the customer’s IT environment and possible challenges.
• Understand the solutions – in order to talk intelligently to clients.
• Attend client meetings and workshops as needed.
• Liaise with other business units’ technical members for the project implementation process.
• Perform tasks in an organized & efficient manner & in accordance with defined standards & process documentation & make effective use of enterprise systems, applications & collaboration tools.
• Develop & upload Technical Documents on Project Management Tool, to be used as knowledge base to other team members.
• Develop and maintain internal and client support documentation.
• Interface with client management to ensure progress on activities.
• Provide technical expertise on cloud computing techniques and technologies.
• Recommend and evaluate solutions to discrepancies and problems.
• Translate the client’s business requirements into systems design, including high availability and disaster recovery.
• Make full use of our Client Cloud technologies like Microsoft, Hyper-V, Commvault, Azure Stack, HP, …
• Perform Cloud Monitoring activities to include:
• Cloud Infrastructure, System, Storage, Network and Cybersecurity continuous monitoring.
• Partnership management (HPE, MS, BBS, etc.)
• In-house infrastructure operation & maintenance including Internal Administration
• Perform full lifecycle support to the customer on the cloud infrastructure and act as level 1 & 2 main contact person for tenant support
• Stay up to date with cloud market developments.
• Provide staff and client knowledge transfer sessions as required.
• Support, resolve issues and coordinate maintenance works related to the Cloud infrastructure.
• Report periodically on the status and progress of his/her activities and achievements to his/her direct manager.
• Keep PMO team members informed of work processes and any changes in client’s requirements

Required Skills and Attributes:

• Have a 5-8 year technical background in sales and IT transformation for IT infrastructure solutions.
• Highly desired to have experience in IT Disaster Recovery, Business Continuity Planning, Enterprise Architecture, Data Center Infrastructure, etc…
• Highly desired to have experience in Windows, Backup, Exchange, SQL and Replication.
• Having certificates or excellent knowledge in:

1.  Windows Server Administration (DNS, DHCP, Exchange, Active Directory, SQL…)
2.  Windows Server Deployment and configuration (DNS, DHCP, Exchange, Active Directory, SQL…)
3. Azure Platform (Deploying managing Azure resources, Creating Resource Groups, Vnet, VMs, NSG)
4. Azure stack hub Operator Admin Role on Azure stack hub (this criteria if found is top priority)

Experience in cloud infrastructure management.

• Good knowledge in systems mainly (Microsoft, Hyper-V, COMM vault, HP, etc…) and some knowledge in network and security is preferable.
• Good commercial acumen skills.
• Experience with leading cloud platforms across SAAS, PAAS and IAAS.
• Familiarize yourself with ITIL processes for IT service management
• Excellent organizational skills with results and detail-oriented skills.
• Strong oral and written communication skills with the ability to communicate clearly and easily with end users (English/Arabic), especially in conflict situations.
• Ability to learn new technologies quickly and continuously.
• Ability to define and document high-level solutions and explain how various components of the architecture will interact.
• Able to communicate clearly and effectively both orally and via documents (technical documents or presentation).
• Adaptable, able to work with tight/changing scheduling demands. Able to analyze problems and take appropriate actions.
• Ability to work and operate individually and within a team.
• Ability to multitask.
• Flexible to travel to Client sites/Branches. Must be able to travel locally on occasion.

Technical Training Certifications:

To have ensured most or all advanced level certifications in his/her area of ​​specialty/expertise; such as:

Business Continuity Planning, IT Disaster Recovery, ITIL Service Management, AZURE…

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