Job Description

Aspire Software is looking for a Technical Support L1 to join our team in Lebanon.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What you day will look like:

• Direct communication with clients to resolve immediate software issues.

• Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues

• Liaising with internal Customer Success Managers, Product Owner, Development Team, Project Management, Implementation Team, whilst being involved in the management of major incidents and performance reporting

• Troubleshooting issues in the product (application and data), database server, web server, and networks, to minimize risk of disruptions

• Communicating and escalating critical service failures through the Senior Management teams

• Ensuring reviews are fully documented and actions are raised and fulfilled

• Being involved in changes to the service operation tools, processes and working practices

• Assisting in defining and meeting SLA’s and service driven SLAs, as well as updates of the service catalogue

• Assisting in building up the Knowledgebase

• Supporting updates to products and services in both staging and production (live) system environments, in compliance with defined procedures.

Requirements

• Experience within Microsoft Windows OS

• Intermediate/Advanced knowledge of Microsoft Office products including Excel, Access, and SharePoint

• Experience reviewing and/or troubleshooting

• Networking experience (TCIPv4, TCPIPv6, Networking Protocols)

• Experience within the business of Car Rental Operations

• Experience with supporting a Point-of-Sale Software Application

• Excellent communication skills, a can-do attitude, and an attention to detail are required as well as the ability to analyze a problem and quickly resolve it

Company Profile