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Expired Unified Communications Expert
Job Description
RESPONSIBILITIES
- Participation in ToIP/Visio evolution and transformation projects
- Business needs analysis in technical projects context – Functional requirements and technical specifications document realization
- Technical Service requests implementation – Configuration modification and expertise requests management
- Level 3 Support on ToIP and Visio incidents – Users support
KEY ACTIVITIES
- Participation to Unified Communications Tranformation project :
- Migration from Cisco on-premises solution to Microsoft Teams and eco-system
- Migration from local PSTN access to regional SIP hub
- Devices policy and catalog definition
- Technical Architectures design, HLD and LLD realization – Migration strategy definition
- Migration or operation plan definition, validation and coordination
- Documentation realization and updates
- Maintenance in operational conditions (MRO) of ToIP/Visio infrastructures – Obsolescence, capacity and vulnerabilities management
- Configuration Audit and Continuous Improvement Plan management
- Incidents and problems management : technical analysis, coordination in incident resolution, RCA
- Change management, coordination and technical requests management
TECHNICAL ENVIRONMENT
- ToIP, Call Center and Visio : Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco CUCM v12, CUC, CUAC, UCCX, SME, CMS, Telepresence, Expressway, Gateway, Jabber
- LAN/WIFI (Switching/Routing/Segmentation) : Cisco, Cisco ACI, Meraki…
- WAN and Optimization : SD-WAN VeloCloud, Riverbed
- Filtering/VPN/IPS : Palo Alto, , Fortinet
- User and Server Proxy :Zcaler ZIA, Bluecoat …
- Remote Access : Zscaler ZPA, Pulse Secure, , …
- Performance and CDN : Netscout, Zscaler ZDX…
Company Profile
CMA CGM, headed by Rodolphe Saadé, is a leading worldwide shipping group. Its 509 vessels call more than 420 ports in the world on 5 continents. In 2017, they carried nearly 19 million TEUs (twenty-foot equivalent units). With a presence in 160 countries and through its 755 agencies network, the Group employs 110,000 people worldwide, including 2,400 in its headquarters in Marseilles. CMA CGM Digital Centre is part of the Digital Department which includes Digital Office, Data and Digital Factory. Digital core team is based in Marseilles with Regional Project Managers located in North & South America, Asia and Africa. CMA CGM Digital Centre mission statement is to create a unifying digital vision and to help rethink and design products and processes for the digital age. This mission is achieved by leveraging the latest technology trends; sourcing best practices from other industries; teaming up with CMA CGM key business departments: Lines, Commercial & Agency Network, Supply Chain & Logistics, Intermodal, Operations and ships; enabling Digital Factory & IT as key partners for execution and realization of projects.
